Dear Customer
Thank you for choosing our clinic for your pet's medical care. We have some updates to share
with you.
Due to the increasing number of critical care patients and the lack of full-time English-
speaking staff, it has become difficult for us to dedicate time to answering questions in
English. We would appreciate your cooperation in this matter.
Introducing RAMeC
-Click for larger view-
How to contact us
・Please use translation apps to translate your inquiries, requests, or comments into Japanese, and send them to us along with the original English message via Facebook Messenger.
・Please note that we cannot receive messages through Instagram Messenger.
(At this moment, we recommend using "DeepL" as it seems to be more accurate than
other translation apps. If you know of a better option, feel free to use it and let
us know.) DeepL-https://www.deepl.com/translator
・Our staff will read your message and reply to you in Japanese. If we respond in English, please understand that we may be using translation apps.
・Given the increased number of critical/emergency cases, please allow us some time to respond to your message.
・In case of an emergency or any urgent situation, please have someone who can speak
Japanese call us. (This could be a friend, family member, colleague, or a fee-based
service like Vet visit support service (veterinary medical interpretation, etc.)*paid-service* etc.)
Vet visit support service (veterinary medical interpretation, etc.)*paid-service*
＜Facebook Page＞https://www.facebook.com/2024OSA
・Please note that we can only respond during our business hours. Your messages may
beanswered the following day if received outside of these hours.
-Business Hours-
OPEN: 9:00 AM - 6:00 PM (Closed from 12:00 PM to 3:00 PM for procedures) CLOSED: Monday
Appointments
・If an appointment with an English-speaking veterinarian is not available, we may ask you to bring an interpreter (remote interpreting is also accepted).
This is the Facebook account of the interpreter
that we can introduce you to
OSA-Vet visit support service (veterinary medical interpretation, etc.)*paid-service*
＜Facebook Page＞ https://www.facebook.com/2024OSA
＜Facebook Account＞ @2024OSA
＜Website＞ https://peraichi.com/landing_pages/view/osaoki
＜Email＞ contact@osaoki.com
About your pet's pre-existing conditions
・As a veterinary referral hospital, we are dedicated to helping your pet with its referred medical condition. It is also important to continue any ongoing medical treatment for any pre-existing health issues with your pet's primary veterinarian. We apologize for any inconvenience these changes may cause and sincerely appreciate your understanding and cooperation.
Access Map
Here is a video showing how to get to our clinic.
https://youtu.be/quyG_Eqc11g
